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News

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Deloitte Digital’s ‘2026 Global Contact Center Survey’ finds customer service has become a growth driver and AI-mature organizations are pulling away
Contact centers with mature AI capabilities report 85% greater contact center profitability than their low-maturity peers.
Press Release
• Jun 9, 2026

Welcome to the Future of Service – the Age of Intelligent Experience is Here
Deloitte Digital’s value playbook, “The Future of Service: the Age of Intelligent Experience,” details an actionable, AI-first approach to drive scalable ROI through service where every interaction is faster, smarter, and hyper-personalized
Press Release
• Feb 16, 2026

Deloitte Digital named top health care marketing agency on 2025 MM+M Agency 100 list
Deloitte Digital has defended its spot atop the MM+M Agency 100 list.
News Coverage
• Jun 11, 2025

Deloitte expands strategic alliance with Salesforce to fuel collaboration and innovation with Agentforce
Organizations team up to spearhead the next era of artificial intelligence with powerful agentic AI solutions across industries.
Press Release
• Mar 26, 2025

Deloitte Digital named 2025 Adobe Digital Experience Americas Partner of the Year
Deloitte Digital recognized for its work with Adobe to enable client success through innovative solutions and exceptional digital experiences
Press Release
• Mar 18, 2025

Deloitte Digital and MuleSoft announce the 2025 MuleSoft Connectivity Benchmark Report
News Coverage
• Jan 30, 2025

Deloitte recognized as a Leader in the inaugural 2024 Gartner® Magic Quadrant™ and scores highest in 3 use cases in the Critical Capabilities Report for Digital Experience Services
Press Release
• Dec 18, 2024

Deloitte Digital unveils Agentforce accelerators in collaboration with Salesforce and Anthropic for trustworthy LLM use cases in highly-regulated industries
The new solution integrates Generative AI capabilities powered by Amazon Bedrock with extensive compliance features to help ensure safety, trust, and innovation.
Press Release
• Nov 21, 2024

Deloitte Digital's work  with Oregon State Lottery wins Salesforce 2024 Partner Innovation Award for Public Sector
Award recognizes Deloitte Digital’s significant contribution within the Salesforce Ecosystem and the impact of their work with the Oregon State Lottery.
Press Release
• Sep 19, 2024

Deloitte accelerates global ESG reporting efforts with Salesforce
Press Release
• Sep 19, 2024

Deloitte Digital showcases the future of immersive field service with Apple Vision Pro at Dreamforce
Press Release
• Sep 17, 2024

Jones Krahl shares where he gathers creative inspiration
Thought Leadership
• Aug 27, 2024