# News

Explore our latest news, press releases, thought leadership, and more.

### News

(166)

[**Deloitte Digital’s ‘2026 Global Contact Center Survey’ finds customer service has become a growth driver and AI-mature organizations are pulling away**  
Contact centers with mature AI capabilities report 85% greater contact center profitability than their low-maturity peers.  
Press Release  
• Jun 9, 2026](https://www.deloittedigital.com/us/en/news/press-releases/2026/deloitte-digital-2026-global-contact-center-survey.html)

[**Welcome to the Future of Service – the Age of Intelligent Experience is Here**  
Deloitte Digital’s value playbook, “The Future of Service: the Age of Intelligent Experience,” details an actionable, AI-first approach to drive scalable ROI through service where every interaction is faster, smarter, and hyper-personalized  
Press Release  
• Feb 16, 2026](https://www.deloittedigital.com/us/en/news/press-releases/2026/the-future-of-service.html)

[**Deloitte Digital named top health care marketing agency on 2025 MM+M Agency 100 list**  
Deloitte Digital has defended its spot atop the MM+M Agency 100 list.  
News Coverage  
• Jun 11, 2025](https://www.deloittedigital.com/us/en/news/news-coverage/2025/deloitte-digital-named-top-health-care-marketing-agency-on-2025-.html)

[**Deloitte expands strategic alliance with Salesforce to fuel collaboration and innovation with Agentforce**  
Organizations team up to spearhead the next era of artificial intelligence with powerful agentic AI solutions across industries.  
Press Release  
• Mar 26, 2025](https://www.deloittedigital.com/us/en/news/press-releases/2025/deloitte-expands-strategic-alliance-with-salesforce-to-fuel-coll.html)

[**Deloitte Digital named 2025 Adobe Digital Experience Americas Partner of the Year**  
Deloitte Digital recognized for its work with Adobe to enable client success through innovative solutions and exceptional digital experiences  
Press Release  
• Mar 18, 2025](https://www.deloittedigital.com/us/en/news/press-releases/2025/deloitte-digital-named-2025-adobe-digital-experience-americas-pa.html)

[**Deloitte Digital and MuleSoft announce the 2025 MuleSoft Connectivity Benchmark Report**  
News Coverage  
• Jan 30, 2025](https://www.deloittedigital.com/us/en/news/news-coverage/2025/deloitte-digital-and-mulesoft-announce-the-2025-mulesoft-connect.html)

[**Deloitte recognized as a Leader in the inaugural 2024 Gartner® Magic Quadrant™ and scores highest in 3 use cases in the Critical Capabilities Report for Digital Experience Services**  
Press Release  
• Dec 18, 2024](https://www.deloittedigital.com/us/en/news/press-releases/2024/gartner-magic-quadrant-highest-critical-capabilities-report-digital-experience-services.html)

[**Deloitte Digital unveils Agentforce accelerators in collaboration with Salesforce and Anthropic for trustworthy LLM use cases in highly-regulated industries**  
The new solution integrates Generative AI capabilities powered by Amazon Bedrock with extensive compliance features to help ensure safety, trust, and innovation.  
Press Release  
• Nov 21, 2024](https://www.deloittedigital.com/us/en/news/press-releases/2024/deloitte-digital-unveils-agentforce-accelerators-in-collaboratio.html)

[**Deloitte Digital's work  with Oregon State Lottery wins Salesforce 2024 Partner Innovation Award for Public Sector**  
Award recognizes Deloitte Digital’s significant contribution within the Salesforce Ecosystem and the impact of their work with the Oregon State Lottery.  
Press Release  
• Sep 19, 2024](https://www.deloittedigital.com/us/en/news/press-releases/2024/deloitte-digital-recognized-in-salesforce-2024-partner-innovation-awards.html)

[**Deloitte accelerates global ESG reporting efforts with Salesforce**  
Press Release  
• Sep 19, 2024](https://www.deloittedigital.com/us/en/news/press-releases/2024/deloitte-accelerates-global-esg-reporting-efforts-with-salesforc.html)

[**Deloitte Digital showcases the future of immersive field service with Apple Vision Pro at Dreamforce**  
Press Release  
• Sep 17, 2024](https://www.deloittedigital.com/us/en/news/press-releases/2024/deloitte-digital-showcases-the-future-of-immersive-field-service.html)

[**Jones Krahl shares where he gathers creative inspiration**  
Thought Leadership  
• Aug 27, 2024](https://www.deloittedigital.com/us/en/news/thought-leadership/2024/jones-krahl-shares-where-he-gathers-creative-inspiration.html)